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  • Welcome toAspect

    Creating, managing and maximizing customer relationships and experiences
    through digital strategies, channels and technologies.

  • intelligent, intuitive& engaging

    Creating, managing and maximizing customer relationships and experiences
    through digital strategies, channels and technologies.

Want to know what we are about?

About Us

maximizing customer relationships and experiences

Aspect is 100% focused on the customer experience and the entire customer journey. From our contact center software designed to manage multi-channel interactions with customers to our professional services teams focused on digital marketing and CRM solutions, our mission and purpose is to help our clients reach new customers and maximize the value of those relationships. We do that through a combination of our own technologies, strategic partnerships with companies like Microsoft and Lithium and a highly focused consulting capability that makes the customer experience and journey the centerpiece of the marketing puzzle.

Aspect + Dynamics CRM

where interaction management meets relationship management

Always On

Customer Care

always evolving

With the explosion of connectivity, mobility and the social web it is easier than ever for your consumers to engage with your organization, your brands and your products.

And they expect a great experience every time.

Social Channels

Web Chat

Video

Search

Interactive Voice
Response (IVR)

Phone

Email

Self-Service
Customer Portal

How do you deliver a remarkable
customer experience?

Consistently Great

Total Customer Care Solutions

Customer Experiences

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – voice, email, text, social, web — through a single, elegant software platform. This platform brings all the conversations together, in one place, ensuring a consistent omni-channel customer experience each and every time. Our software platforms are delivered via SaaS, Hosted or On-Premise deployment options.

  • With our Dynamics CRM Implementation Practice...

    We are raising the bar between how Agents and Customers use call center capabilities and blending with Dynamics CRM to provide the ultimate customer and agent experience.

  • Interaction History

    Customer – Provides the communication channels to enable customer engagement

    Agent – Contextual Interaction History

  • Customer Data

    Customer - Self service capabilities through IVR, KB, Customer portal and mobile applications

    Agent – Holistic view of the customer and information to support the customer experience

  • Automation

    Customer – Proactive Outreach, access to the right person, across any channel

    Agent – Consistent process and unified agent desktop to access all LOB’s and customer channels.

Delivering remarkable omni-channel experiences

remarkable customer experiences
Microsoft Dynamics
Start with knowing your customers

Aspect brings a cross-functional, strategic perspective to the challenge of comprehensive customer relationship and experience management.

  • Strategic Planning & Road-Mapping

  • Define Interaction/Agent & Customer Experience Goals, Objectives & KPIs
  • Industry and Competitive Analysis
  • Strategic Customer Care Program Roadmap
  • CRM Profile & Bus. Process Solution

  • Customer Profile/Demographics/
    Interactions
  • Tickets/SLA/Escalation process
     
  • Interaction to Problem Resolution Mapping
  • Customer Notifications and Updates
  • Define Up and Cross-Sell Opportunities
  • Customer Interaction Platforms

  • IVR Solutions
  • Chat
  • Voice
  • SMS
  • Social
  • Self-Service Capabilities
    (Portal, KB)
  • Unified Agent Desktop Solution

  • Unified Service Desk
  • Pre-built Contact Center Integrations
  • Embedded CTI Controls
  • Agent Scripts and Workflow
  • Multi-Session Support
  • Social & Marketing Platforms

  • Marketing, Campaign Management and Lead Scoring
  • Social Listening and Customer Care Strategy
  • Marketing, Campaign Management and Lead Scoring
  • Social Engagement

You need a single, integrated view of your customers

Amazing

Agents

Make amazing customer experiences

Unified Service Desk (USD) is a key component within our broad mix of On-Premise, Cloud and Aspect hosted contact center offerings because more productive and effective agents mean happier customers.   Our USD integration capabilities include embedded CTI controls, Agent Scripts and other multi-channel capabilities to support USD’s native multi-session offering:

LOB Application Integration
Multi-Channel communication integration (Voice, Chat, SMS, Email)
Agent Call Script Development
Screen Pop
Inbound and Outbound Voice

Video

USD deployment at Trupanion

Case Study

Sept 2014 USD Go Live – Trupanion Case Study

Brochure

Zipwire USD Brochure

Webinar

Integrating CRM and Contact Center for Remarkable Experiences

Webinar

USD and Outbound Interactions Webinar

Webinar

USD and Inbound Interactions Webinar

Turn on Dynamics Listening Today!

Dynamics Listening is available now and the configuration is straight-forward and easy. 
However, it’s the “Listening” Strategy that matters most. Without a proper social listening and engagement strategy you don’t get the value out of Dynamics Listening.   The right posts won’t be "heard".   The wrong (irrelevant) posts will be heard too much.  You won’t be able to respond effectively or get a true understanding of your customers.   The social conversation changes every day and every minute and that means you need a diligent and adaptable approach. As a customer care company with dedicated Social and CRM consulting resources, Aspect can help you turn on Dynamics Listening the right way.

Dynamics Listening Configuration Planning and Implementation - $15,000

  • Industry and competitive analysis
  • Define program goals, objectives and KPIs
  • Assess/review current social strategy, organizational structure and process, and presence on social channels.
  • Map social goals and objectives to solution configuration and setup
  • Add Twitter, Facebook and YouTube accounts
  • Add Blogs and News sites for listening
  • Set up search topics (keywords, phrases, tags, languages, etc.) for companies, accounts, products, campaigns, or other topics as needed
  • Setup campaign(s) based on business areas/need:
  • Social Marketing

    • Campaign monitoring
    • Brand and product sentiment
    • Top influencer tracking
  • Social for Sales

    • Target account tracking
    • Competitive intelligence
    • Social buying signals
  • Social Customer Service/Customer Care

    • Configure alerts for notification of customer issues or conversation trends
    • User setup
    • Analytics overview
    • Identify CRM integration opportunities (if appropriate)



Aspect's Dynamics CRM Practice

just the facts

50,000 +

Seats Sold

on premise and in the cloud

Global

CRM Capabilities

with on-shore and off-shore delivery models

350 +

CRM Deployments

10 +

YRS of CRM Experience

dating back to CRM 1.0

Industry

Experience

financial services, public sector, higher education, healthcare, manufacturing and professional services industries

Award Winner

NSI Central Region Partner of the Year Winner

CRM Presidents Club Winner

Aspect Dynamics CRM Clients

to name a few

978-905-3555

JIM MCPHERSON, Senior Director – Digital & CRM Solutions

Feel free

Contact us

Come & visit

Aspect Digital, 117 South Main Street, St. Charles, MO 63301
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Dynamics CRM
Unified Service Desk
Parature
Microsoft Social Listening
Dynamics Marketing
All the Above
Dynamics CRM
Unified Service Desk
Parature
Microsoft Social Listening
Dynamics Marketing
All the Above